Shipping policy
Shipping Policy
Thank you for shopping with us at Scentell. We strive to ensure your orders are processed and shipped in a timely manner.
Processing Time:
- Orders are processed within 1-2 business days.
Shipping Time:
- Standard Shipping: 3-7 business days
- Expedited Shipping: 2-3 business days
- International Shipping: 7-14 business days
Shipping Costs:
- Shipping costs are calculated at checkout based on your location and chosen shipping method.
Order Tracking:
- Once your order is shipped, you will receive a tracking number via email to monitor your shipment.
Returns & Exchanges:
- If you are not completely satisfied with your purchase, you may return the item within 30 days of receipt.
- The item must be in its original condition and packaging.
- Return shipping costs are the responsibility of the customer unless there are shipping damages or product defects.
Damages and Defects:
- If your order arrives damaged or defective, please contact us at support@scentell.com within 7 days of receiving your order.
- We will cover the return shipping costs for damaged or defective items.
Contact Us:
- For any questions or concerns regarding your order, please contact our support team at support@scentell.com.
Thank you for choosing Scentell. We appreciate your business!